TECHNICIAN,ICT | MINING CAREERS AT FQM, SOLWEZI, ZAMBIA

Requisition Number: JR5080| Contract Type: Fixed Term | Country: Zambia  Location: Solwezi   Category: Information Technology

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Job description:

Purpose

The purpose of the role of the information Desktop support technician, you’ll assist computer users with setup, maintenance, troubleshooting and problems they have with their computers.

Key Responsibilities

• Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
• Work closely with the Service Desk as a second level support escalation to resolve assigned tickets
• Will be expected to take ownership for assigned incidents and problems, and contact required resources to resolve the problem, with minimum supervision.
• Follow-up with assigned tickets and promote ticket resolution – escalate tickets to other technical resources as needed to ensure successful and timely ticket resolution.
• Ensure desktop computers interconnect seamlessly with diverse systems.
• Support Microsoft Windows 7, Windows 10 Operating Systems.
• Maintain passwords, data integrity and file system security for computing environment.
• Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Recommend and implement upgrades on systems to ensure longevity.
• Troubleshoot all Microsoft Office Suite 2010 – 2016 issues and queries be it Outlook, Word, Excel, Projects etc.
• Identify and repair hardware and network connectivity issues.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Trains employees and orients them on how to use computer hardware and software applications
• Contributes to the development, implementation and maintenance of PC-related policies, procedures, and standards that conform with organizational objectives and IT industry best practices.
• Provide and observe user confidentiality when working on user or organization ICT Resources.
• Responds to request for service with experience and compliance in established time limits

Qualifications

• Minimum Education:   Relevant administration degree or equivalent. Or can show adequate progress toward achieving required qualification

Experience

• Minimum of 4 years’ relevant administration experience, preferably in the mining industry.

BEHAVIOURAL TRAITS

• Integrity
• Confidentiality
• Results orientation
• Planning and organizing
• Business acumen

OPERATIONAL REQUIREMENTS

• PC Literate

• Good communication skills
• Experience as a desktop support technician.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Superb time management skills.
• Clear written and verbal communication.

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Deadline: 27 April 2022